SHIPPING & RETURNS
SHIPPING POLICY
At G'LORE, we want your shopping experience to be simple, secure, and stress-free — from the moment you place your order to the moment it arrives at your door.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. During periods of high demand, processing times may take a little longer.
Delivery Times
Delivery times may vary depending on the product and shipping origin.
Products shipped from our U.S.-based partners typically arrive within approximately 3–5 business days after processing.
Some products may ship from international fulfillment centers and may take approximately 10–15 business days to arrive.
Estimated delivery times will be displayed during checkout whenever available.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your delivery.
Please allow a few business days for tracking information to update after your order ships.
Possible Delays
While we do our best to ensure your order arrives within the estimated timeframe, delays may occasionally occur due to weather conditions, holidays, high order volumes, carrier delays, or other circumstances beyond our control.
We appreciate your patience and understanding.
RETURN & EXCHANGE POLICY
We want you to have a great experience with G'LORE. If there's an issue with your order, our team is here to help.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide photos or videos clearly showing the problem, along with your order number. After reviewing your claim, we may offer a refund or replacement, when applicable. Incorrect or Missing Items
If you receive an item that is different from what you ordered or an item is missing from your package, please contact us as soon as possible.
Please provide photos of the product received, the packaging, and the shipping label, along with your order number.
Undelivered Orders
If your tracking information indicates a delivery issue or your order remains undelivered for an extended period, please contact us so we can review the situation.
For U.S. orders, our fulfillment policy provides for refund or replacement consideration when an order exceeds 45 days from the original shipping date, subject to the applicable eligibility requirements.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders canceled before processing or shipping may be eligible for a full refund. Once an order has shipped, cancellation is generally no longer possible.
Beauty & Hygiene Products
For health, hygiene, and safety reasons, certain beauty products may not be eligible for return once opened or used.
If you're unsure whether an item is eligible for return, please contact us before sending anything back.
Refunds
When a refund is approved, it will be issued to the original payment method.
After the refund is processed, please allow approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.